Shipping policy
Thank you for shopping with AviatrixA. You are supporting a small, aviatrix-run business in America with two hard-working, part-time owners.
Currently we only ship to the United States.
IF YOU SEE AN ERROR MESSAGE THAT ITEMS CAN'T SHIP TO YOUR ADDRESS --Our shipping software has gone haywire again if you are located in the United States. PLEASE either click that chat button or send us an email with what you are trying to purchase so we can fix the dang software. We ship everywhere in the US.
Our standard shipping rate:
We offer flat rate shipping at $4.99 for all orders. Occassionally we provide free shipping at a certain cart order value. Your order will ship within 3-7 business days (excluding holidays and weekends). Typically, we ship the next day if we don’t have to print/press the product, so you don't have to wait very long.
Items may ship separately:
Items you order may not be delivered together. Some of our products, such as Charted Clothing, are manufactured off-site. Will try to note "Ships separately" in these product descriptions.
General shipping overview:
Hand-printed items such as t-shirts and mugs are made on demand at our hangar and usually ship out 4 or 5 business days after you place your order. Jewelry, paper products, socks and stickers ship within 2 days - these are ready to go. As mentioned above, some home goods, bags, and our Charted Clothing line may take longer to fulfill due to off-site fulfillment, but you should still receive them within 2 weeks.
Most of our products are shipped via USPS, UPS or DHL. You will be sent tracking information when your item(s) ship. Note that tracking info is created when the label is printed. Sometimes the item isn't picked up until the next day. USPS can have delays due to weather and does not guarantee delivery dates, but most packages will be delivered in 2-5 days once picked up. See https://www.usps.com/ship/first-class-mail.htm.
A NOTE ABOUT FREE SHIPPING –
We know many customers are used to free shipping from the big brands and retailers. But AviatrixA is small, like really small, and we can't offer free shipping on all products. Here's why:
First off, postage prices have been skyrocketing. A coffee mug costs over $7 to $9+ to ship - really!!
Second, we have small volume, so can't discount too much so we can survive. Websites and advertising add costs on top of the wholesale and manufacture costs.
And, third, some of our products ship from different manufacturers, thus are not warehoused in one place. This means that every item has a box and base shipping costs that include size and weight, and in the case of breakable items like mugs, protective packaging.
We could include this shipping and packaging cost in the base price (and many small businesses do) but we'd rather be transparent about it and not make our standard prices appear very high. Thanks for reading all that!
TL/DR: We are a very small company, not Amazon. Shipping costs are very high these days.
Late/Missing/Stolen Packages:
Some items take longer to produce, so delivery may be close to two weeks. Please review this information and check the calendar before contacting us if you think an item is missing. We can help track late orders or see what might be going on once it is truly late. We, of course, can't control the postal delivery service once an item leaves our hangar or supplier. We are not responsible if your package arrives later than you expected. Once a package leaves our hands and is in the hands of the shipper there is little we can do about delays on their end. You should contact them to complain, as there is nothing we can do to increase their speed of shipping.
If the package shows as delivered, but you can't find it, the first thing to do is to check whether the submitted address is 100% accurate – you can review this via the order confirmation email. Even a single missing letter or number can cause a delivery failure. If the package is returned to us, we will reach out to get a new address. Any refunds given will be less the shipping fee paid.
Once an item is shown as "delivered" to your address, we are not responsible for loss or theft. First, we suggest you check with your neighbors to see if the package was accidentally delivered to them. Next, we suggest you contact your local post office so that they can GPS the driver of your package to determine its whereabouts. Finally, mail theft is a federal offense and you should file a report with your local police department. We are not responsible for stolen packages or damaged packages. You would need to make a claim with USPS to get a refund.
Sometimes, a package can get lost by our shippers. Once it leaves our hands, we cannot control how the shipper delivers it to your destination. If a package is suspected lost, the customer must open a Lost/Missing Mail Search Request with the shipper. After that, we wait 2 weeks for the shipper to see if they can find the package. Typically the packages are found and get moving again. If any package is not designated "delivered," we will do our best to correct the problem, up to and including replacing the products at our expense. We try our hardest to make it right!
If your package is damaged during shipping (ripped/torn/etc.) and items are missing, you need to file a claim with the shipper and provide them photo evidence of the damage. You will be refunded by the shipper.
Rush Orders:
If you are in a crunch and need a product quickly, reach out to us BEFORE ordering and we'll provide an estimate for FedEx or Next-Day UPS as well as time needed for printing and pressing if required.
Taxes/Duties/Fees:
When shipping internationally, we are not responsible for any duties, fees and taxes required by your country. These are taxes charged to you in the country you reside, and it has nothing to do with us. We do not charge US taxes unless you live in the states of California and Texas.
Holidays:
All orders may be delayed by U.S. federal holidays.
As the end of year holiday season approaches, we can't be held liable for orders arriving late. Our standard shipping is at the mercy of the U.S. Postal Service and our vendors printing some of our merchandise will require increased lead times for orders. If you absolutely must have a certain product by a certain date, please reach out via our Contact Us form or email. We can let you know if expedited service is available and/or recommend other products that are in stock and could be shipped next day.