Refund policy
Please review and understand our policies before asking for a refund or exchange. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 14 days of receiving it.
Please note, there is no reimbursement for shipping charges on original order or return shipping. That money has already been spent at USPS or UPS.
To be eligible for a return, your item must be unused/unworn, with tags, and in the same condition you received it. It must also be in or with the original packaging and we must be able to lookup the original purchaser in our system. Items listed as FINAL SALE are not eligible for refunds.
To start a return, you can contact us at shop@aviatrixa.com. You'll be asked to send photos of the damage or fault if that is the reason for a return. If your return is accepted, we’ll send you a return shipping label OR you may choose to ship at your own expense back to us, as well as instructions on how and where to send your package.
NOTE: The cost of the return shipping label as well as any initial shipping fee charged will be deducted from your refund. The return label cost will be a minimum of $4.99 and is based on item size/weight.
Items sent back to us without first requesting a return will not be refunded.
You can always contact us for any return question at shop@aviatrixa.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our 14 day exchange policy includes jewelry as we cannot determine the conditions of wear pieces may be subjected to and cannot resale jewelry due to hygiene concerns.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products and personalized items, and gift cards.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Again, shipping fees are not refundable as they have already been spent to delivery the product.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at shop@aviatrixa.com so we can assist in troubleshooting the problem.
FINAL Sale items (if applicable)
Only regular priced and regular sale items may be refunded, unfortunately items listed as FINAL SALE cannot be refunded.
Exchanges
If you need to exchange an item for the same item, send us an email at shop@aviatrixa.com. Note that shipping fees will apply both for a return and a new item shipment. Shipping costs are incredibly high for a small business.
Wrong size
Please review sizing information carefully. Most of of our items, from clothing to jewelry have measurements listed - break out a ruler and measure your favorite t-shirt or leggings waistband. Ordering the incorrect size is not a reason for a no-cost refund or exchange. If in doubt, order a size up in clothing, or contact us and we'll advise.
We suggest re-gifting an item that is not quite right for you if possible. See Exchanges above for our policy. Shipping fees are not refundable.
Gifts
If the item was noted as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (subtracting any discounts applied) OR you may ask that the original purchaser be refunded. Once the returned item is received, a digital gift certificate will be emailed to you or the original account credited. Shipping fees are not refundable.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.